Are there any shipping charges?
Free shipping is offered on all orders value above INR 5000/-
How does the delivery process work?
Dharohar Weaves partners with reputed logistics providers to ensure safe delivery to your doorstep. Once your order is placed, our logistics partner will pick it up from us and deliver it to your address. Products which are available with us are typically delivered within 7 to 10 working days unless otherwise specified . Pre-order articles will take 8-10 weeks of time to reach you.Some of our pre-order products having complex designs may take even longer time duration for us to weave, about which we will promptly let you know via call as well as email .In rare situations where dispatch is further delayed ,our patrons will be notified accordingly . All orders will be delivered to the shipping address provided at time of order placements .
How can I track the delivery of my order?
Once shipped, you will receive a whatsapp/SMS/email with your tracking details and AWB number. You can use this AWB number tracking link on Whatsapp or SMS on the courier partner’s website to track your order 24 hours after dispatch.
What should I do if I miss the delivery?
If you miss the delivery, please email us at care.dharoharweaves@gmail.com or call us 8765848002 with your Order Number, and we’ll assist you.
Do you deliver all over India?
Yes, Dharohar Weaves delivers across India. In case courier partners are unable to service your pin code, we will dispatch your prepaid order via India Post.
What delivery carriers do you use? How do I track my order?
We work with leading and trusted courier partners. Tracking details will be shared with you via Whatsapp/email/SMS once your order is dispatched.
Can I open the package before paying for COD orders?
No. For COD orders, payment must be made before the courier person hands over the package. If the package looks tampered, we strongly recommend you do not accept it.
What do I do if my shipment is tampered with?
If you find the package is damaged or tampered with, please refuse to accept it and return it to the delivery person. Immediately email us at care.dharoharweaves@gmail.com with your Order ID, and picture of parcel in support of your complaint . We will look into the matter as soon as possible.
What if I want delivery on a different address after placing an order?
For any changes to the address, phone number or email ID, please notify us within 2 hours of placing the order by writing to us at care.dharoharweaves@gamil.com or calling us on 8765848002.
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Dharohar Weaves
