Find answers to common questions category wise. Everything is organized for quick and easy access.
Product
Ans. At present, Dharohar Weaves operates exclusively online through our official website and social media platforms. However, we ensure a seamless online shopping experience,
Complete with detailed product descriptions, high-quality images, and dedicated customer support to assist you throughout your purchase.
Ans: Given the handicraft nature of our product these small imperfections are its beauty and this is not to be considered a defect.
Ans :Yes, every product at Dharohar Weaves is a genuine, handwoven masterpiece created by
skilled Banarasi artisans, upholding the authenticity and quality of Banarasi handloom.We take
pride in offering only authentic Banarasi handloom products crafted by skilled artisans. Each
piece reflects the heritage, quality, and tradition of Banarasi weaving.
Ans :Yes, we accept select customisation requests. Customers can share their requirements with
us, which are then reviewed by our creative team. If the request is feasible, our team will get in
touch to discuss the next steps. All customizations are chargeable .
Ans: To maintain the beauty of your Banarasi handloom product:
Store it in a muslin cloth to prevent damage.
Avoid direct sunlight for prolonged periods.
Dry clean only, as these delicate handwoven pieces require special care.
check our ‘Tips for care & maintenance of your Banarasi handlooms’ Guide for detailed
instructions.
Fall is done in a saree by attaching a piece of cloth on the lower border to protect it from dust
and create a beautiful fall on the pleated part and picot is done on the inner portion of saree to protect it from fraying.
We take a fall and picot in a saree for a charge of Rs 150 /- for the same you have to mail us on
support@dharoharweaves.com or call us at 8765848002
Ans. Most Dharohar Weaves sarees include a blouse piece. For sarees that do not come with a
blouse piece, it will be clearly mentioned in the product description.
We recommend checking the product details before placing your order for complete clarity.
Ans: Sarees without blouse pieces: The length typically ranges from 5.4 meters to 5.5 meters.
Sarees with blouse pieces: The length generally ranges from 6.3 meters to 6.5 meters.The width of a saree generally ranges from 44 inches to 45 inches.
For other products such as dupatta, stole, lehenga the specific dimensions are mentioned in the product description.
Ans. All Dharohar Weaves products are handwoven and we strive to photograph each item as
accurately as possible. All images are taken in natural daylight to reflect the true colors.
However, due to lighting, screen resolution and photography angles, minor variations in color may occur when compared to the actual product.
As each piece is crafted by hand, slight thread irregularities or weaving imperfections may be
present. These are not considered defects but are rather a testament to the authenticity and uniqueness of handloom craftsmanship.
Ans.Dharohar Weaves primarily uses pure silk and cotton yarns in its handloom creations .
These yarns are carefully selected for their quality, texture, and durability, ensuring that each piece reflects the richness of traditional craftsmanship.
Ans: We use both acid dyes and natural dyes in our handloom creations.
SHIPPING RELATED FAQ’s
A:Free shipping is offered on all orders value above INR 7000/-
A:Dharohar Weaves partners with reputed logistics providers to ensure safe delivery to your
doorstep. Once your order is placed, our logistics partner will pick it up from us and deliver it to
your address.Products which are available with us are typically delivered within 7 to 10 working
days unless otherwise specified . Pre-order articles will take 8-10 weeks of time to reach
you.Some of our pre-order products having complex designs may take even longer time
duration for us to weave, about which we will promptly let you know via call as well as email .In
rare situations where dispatch is further delayed ,our patrons will be notified accordingly . All
orders will be delivered to the shipping address provided at time of order placements .
A: Once shipped, you will receive a whatsapp/SMS/email with your tracking details and AWB
number. You can use this AWB number tracking link on Whatsapp or SMS on the courier
partner’s website to track your order 24 hours after dispatch
A: If you miss the delivery, please email us at support@dharoharweaves.com or call us
8765848002 with your Order Number, and we’ll assist you
A: Yes, Dharohar Weaves delivers across India. In case courier partners are unable to service
your pin code, we will dispatch your prepaid order via India Post.
A: No. For COD orders, payment must be made before the courier person hands over the
package. If the package looks tampered, we strongly recommend you do not accept it.
A: For any changes to the address, phone number or email ID, please notify us within 2 hours of
placing the order by writing to us at support@dharoharweaves.com or calling us on
8765848002.
A: If you find the package is damaged or tampered with, please refuse to accept it and return it to
the delivery person. Immediately email us at care.dharoharweaves@gmail.com with your Order
ID, and picture of parcel in support of your complaint . We will look into the matter as soon as
possible.
Order Related FAQ
Ans. To ensure you have a pleasant shopping experience, you can purchase our products from
our official website and our social media platforms : Instagram, Facebook. For assistance,feel
free to contact us via- email at - support@dharoharweaves.com or reach out on Whatsapp
:8765848002 Stay connected with us for the latest updates, exclusive offers and our beautiful
handwoven collections:
Please note that we currently do not have a physical store, and all purchases can be
made online.
We do take orders over the phone. All the products with their details are available on our
website: www.dharoharweaves.com
However, if you have any queries during the ordering process or need assistance with the
steps, you can connect with our customer care executive at
support@dharoharweaves.com or call us at 8765848002. We’ll be happy to help you.
The Dharohar Weaves team will make an order confirmation call within 24 hours of receiving
your order.
Once your payment is successfully authorized and your order is placed, Dharohar
Weaves will send you a confirmation email with all the details of your purchase. This
email will include your Order Number, the product details, and the total amount paid.
You will also receive an SMS confirming your order.
The products which are available with us,the estimated delivery time typically ranges
from 7 to 10 days. The timelines for the pre-order products varies from 8 to 10 weeks .
Delivery timeline may extend for complex weave which will be conveyad to you promptly via call, mail. Delivery times also may vary depending on the location and other factors.
It is our priority to ensure that your order reaches you on time. In rare situations where
dispatch is delayed,customers will be promptly informed via email, whatsapp or phone
call. However in rare cases of unforeseen delays we sincerely appreciate your patience
and understanding . Rest assured our team will do their best to get your shipment
delivered as soon as possible.
We do accept customization requests as and when possible for selected articles. Kindly connect with us via email or call us at 087658 48002 for further
assistance.
Payment related FAQs
For a smooth and secure shopping experience, Dharohar Weaves offers multiple payment
options. You can pay using Credit/Debit cards , Net Banking, UPI. We also accept direct bank
deposits.
No, there are absolutely no hidden charges. All prices displayed on our website are inclusive of
taxes.
Yes. All card transactions are processed through trusted and secure payment gateways,
ensuring complete protection of your information.
Yes, We have a COD option for our products upto 7K.
Don’t worry—if your payment doesn’t reach us, it automatically gets reversed to your bank
account, usually within 24 hours to 7 business days.
You can retry using another method or call,mail us for assistance. You can place your order with COD if applicable.
● Credit/Debit Cards
● Net Banking
● UPI & Wallets
● Direct Bank Transfer
● Cash on Delivery up to 7k
